Delivery & aftercare
Everything you need to know about dispatch, delivery, cancellations and returns — written plainly, without the small print surprises.
Free shipping
On orders over ₹1,999
Standard delivery
3–7 business days
Returns window
7 days from delivery
Support
Mon–Sat, 10am–6pm IST
01
In-stock pieces are usually packed and handed to our delivery partner within 1–2 business days. Orders placed on Sundays or public holidays begin processing the next business day. If an item needs extra preparation, the product page will say so.
We pack with recycled and recyclable materials wherever possible. Please reuse or recycle the packaging responsibly.
02
Standard delivery takes 3–7 business days after dispatch, depending on your PIN code. Remote areas and large rug shipments may take longer. We currently deliver within India only.
Please provide a complete address and a reachable phone number. If a courier cannot deliver after reasonable attempts, the parcel may be returned to us; re-shipping charges may apply.
03
You can cancel an order while it is still marked Processing. Use the cancel option on your order page, or write to us with your order number. Once the order has been dispatched, it can no longer be cancelled; please use the returns process instead.
Prepaid cancellations are refunded to the original payment method. Cash-on-delivery orders can be cancelled at no charge before dispatch.
04
We accept returns within 7 days of delivery for unused, unwashed items in their original packaging, with tags and any included accessories. Start a return from your account or contact us with your order number.
05
Returns are inspected when they reach us. Once approved, refunds are initiated within 3–5 business days. Prepaid amounts return to the original payment method and may take a further 5–7 business days to appear, depending on your bank. Cash-on-delivery refunds are made by bank transfer to details you provide.
06
Please inspect your order on arrival. If something is damaged, faulty or not what you ordered, contact us within 48 hours with photographs of the item, packaging and shipping label. Keep the packaging until the issue is resolved. We will arrange a replacement or refund as quickly as we can.
Need help with an order?
Send us your order number and a short description. We will take it from there.
