Questions, answered.

Ready-to-ship pieces are usually dispatched within 1–2 business days. Standard delivery then takes 3–7 business days depending on your PIN code. Made-to-order or large rug shipments can take longer; the product page will say so before you order.

Yes. Signed-in customers can follow every update under Account → Orders. If you checked out as a guest, use the private confirmation link shown after placing the order, or write to us with your order number.

We currently deliver to serviceable PIN codes across India. If your PIN code is not serviceable, our team will contact you and any prepaid amount will be refunded in full.

Write to us as soon as possible. We can usually update the address before dispatch. Once a parcel is with the courier, a change may not be possible.

Unused, unwashed pieces in their original packaging can be returned within 7 days of delivery. Please start the request from your account or contact us with your order number. Made-to-order and cut-to-size items are not eligible unless faulty.

Tell us within 48 hours of delivery with photographs of the item, packaging and shipping label. We will arrange a replacement or refund. Please keep the packaging until the issue is resolved.

Once the returned item passes inspection, refunds are initiated within 3–5 business days. Prepaid refunds return to the original payment method and may take a further 5–7 business days to appear, depending on your bank.

Yes, we photograph in natural light without heavy colour correction. Screens vary, so slight differences in tone are normal. If colour matching is critical, ask us for an extra photograph before ordering.

For larger orders and interior projects, we can arrange swatches where available. Write to us with the products you are considering and your timeline.

Wash separately in cold water on a gentle cycle with a mild detergent. Avoid bleach and harsh whiteners. Line dry in shade and iron while slightly damp. Our Care Guide has detailed guidance for every material.

Online payment via UPI, cards and net banking is supported through Razorpay when live payment keys are configured. Cash on delivery is available for eligible PIN codes and order values.

This site currently shows a sample catalogue and pricing for preview. Where demo mode is enabled, no live payment is captured. Please treat product names, availability and editorial content as illustrative until launch.

Card and UPI details are handled by the payment provider, not stored by Decoritu. We store only the order and payment reference needed to service your purchase.